Every keepsake is precision laser-engraved to order. Please allow up to 5 business days for yours to be made before it ships - we'll always get it to you as quickly as we can.

We ship Australia-wide with Australia Post.
Standard shipping is $9.95 - free on orders over $75 - and generally takes 2-6 business days.
Express shipping is $14.95 and generally takes 1-3 business days.
Delivery times may vary for regional or remote areas.

If you select a priority order, your keychain will be crafted within 2 business days, allowing for those last-minute gifts!

Yes. Our keychains are custom made right here in Australia, which means faster turnaround times for Australian customers.

For best results, please upload a clear, well-lit photo where your pet's face is easy to see. Avoid blurry, dark, distant, or heavily cropped images. If there are any issues with your photo, we will contact you before engraving, so don't stress!

Yes! Your fur baby’s name will be engraved on the back of all keepsakes, and also on the front under their face for the heart and dog-tag keychains.

Of course. If production has not started, we will do our best to help. Please contact us as soon as possible at support@furevercollective.com.au.

We offer a 100% Money-Back Guarantee. Please see our Refunds / Returns page for more details.

Please contact us at support@furevercollective.com.au as soon as possible and include your order number and photos of the issue so we can assist you.