At Furever Collective, we respect your privacy and are committed to handling your personal information with care.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, upload a pet photo, contact us, or otherwise interact with us.

What we collect

We may collect personal information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Pet names and customisation details
• Photos and images you upload
• Payment and transaction details
• Communications you send to us
• Website and device usage information, such as browser type, IP address and general site activity

How we collect your information

We collect information when you:

• Place an order
• Upload a photo or customisation request
• Contact us by email
• Subscribe to marketing updates, if offered
• Browse or interact with our website

How we use your information

We use your information to:

• Process and fulfil your order
• Create and personalise your custom product
• Communicate with you about your order
• Respond to enquiries and customer support requests
• Send shipping and tracking updates
• Improve our website, products and services
• Detect fraud or misuse
• Meet legal, tax and accounting obligations

Photo uploads

When you upload a pet photo, you confirm that you have the right to use that image and that you are providing it to us for the purpose of creating your custom product.

Sharing your information

We may share your information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors
• Shipping and delivery providers
• Website, ecommerce and app providers
• Technology, analytics and marketing service providers
• Professional advisers where required
• Government or regulatory authorities where required by law

We do not sell your personal information.

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of online transmission or storage is completely secure.

Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic and support marketing activities. You can usually manage cookies through your browser settings. For more on advertising-related choices, see our Your Privacy Choices page.

Access and corrections

If you would like to access or correct your personal information, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@furevercollective.com.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.